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Professional Supply Policies

 Our Returns/Exchange Policy


  • All items are subject to our 30 day return policy, which is determined by the date of receipt.
  • Our standard 15% re-stocking fee applies on all items returned.
  • Shipping charges will not be refunded.


 Standard Returns:


  • To return and / or exchange an item that you have purchased, we ask that you contact our office to obtain an RMA number. (1-800-227-8169)
  • All items must be returned in the original packaging, including all of the original paperwork.
  • If the item appears to have been used, a refund will not be provided.


 Defective Items:


  • To exchange an item that is believed to be defective, you will need to follow the Standard return procedure.
  • After the item has been received, Professional Supply will inspect the item to determine if it is indeed defective.
  • If the item is found to be defective, we will ship a new one out at no cost to the customer.
  • If we do not find the item to be defective and the item has not been used, our standard return policy will apply.
  • If we do not find the item to be defective and the item has been used, a refund will not be provided.

     All returns/exchanges are to be shipped to:


Professional Supply 500 NW 77th Street Boca Raton, FL. 33487