Privacy Policy

Last Updated: August 6, 2026

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

Professional Supply provides professional-grade supplies to customers through our online store. We may collect and use customer information to process orders, provide customer support, send order updates, and communicate with customers via email and SMS (if consent is provided).

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SMS Communications:
If you opt in to receive SMS messages from Professional Supply, we may send you messages related to your orders, account updates, customer support, and promotional offers (if applicable). Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP and reply HELP for assistance.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at customerservice@professionalsupply.com or mailing us at:

Professional Supply
WEST PALM BEACH
2701 Vista Parkway, Ste 4 West Palm Beach, FL 33411
(561) 478-8886 Fax (561) 478-8887

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies.

These third-party providers do not have permission to use your personal information for their own marketing purposes.

Mobile Information and SMS Data Protection:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text messaging services necessary to deliver messages.

Information sharing to subcontractors in support services, such as customer service, is permitted. However, all other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

SECTION 7 - COOKIES

We use cookies to maintain your session and improve your experience. You may choose to opt-out of cookies through your browser settings.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on the website.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to serve you. However, mobile opt-in data and SMS consent will not be shared with third parties or affiliates for marketing purposes and will continue to be protected in accordance with this policy.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or want more information contact us at:

customerservice@professionalsupply.com